Privacy Policy

Effective Date: 15 August 2025

This Privacy Policy explains how K9 Commando (“we,” “our,” “us”) collects, uses, and protects your personal information when you visit or interact with our website www.k9-commando.com (the “Site”) or use any of our services.

Our services include:

  • Conservation detection dog teams

  • Bed bug detection dog teams

  • Ecology services

  • Private dog training

  • Group dog training

  • K9 Commando Adventure Club

  • K9 security

  • Online shop sales of products, merchandise, and courses

By using our Site or services, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Who We Are

K9 Commando is a UK-based provider of specialist dog-related services, training, and products. Our website servers are securely hosted within the UK and the European Economic Area (EEA), using providers that comply with the UK GDPR and other applicable data protection laws.

2. Information We Collect

We collect personal data in the course of running our business. The information we collect depends on the service you use:

a. General Contact & Account Information

  • Name, address, phone number, and email address

  • Business or organisation name (if applicable)

  • Payment details (processed securely via GDPR and PCI-DSS compliant third-party providers)

b. Service-Specific Information

Conservation detection dog teams and ecology services:
We collect site location details, access instructions, survey results, species or habitat data, stakeholder and landowner contact information, photographs, video recordings, GPS coordinates, and notes on equipment or operational requirements.

Bed bug detection dog teams:
We collect property address, inspection appointment details, detection reports, treatment recommendations, client contact information, and any photographs or video evidence collected during inspections.

Private and group dog training:
We collect your dog’s name, breed, age, sex, health, behavioural history, training goals, session attendance, progress notes, video or photographic recordings for training purposes, notes on any veterinary or specialist advice, and your contact information for scheduling and follow-ups.

K9 Commando Adventure Club:
We collect participant registration details, emergency contact information, health, accessibility or dietary requirements, signed consent forms, waivers or agreements, and your dog’s information, such as name and veterinary information.

K9 security:
We collect site access instructions, authorised personnel lists, security service logs, incident reports, risk assessments, photographs or video recordings during operations, and client contact information.

Online shop purchases:
We collect order details including products, quantity, and price, billing and shipping addresses, payment confirmation and transaction details, customer contact information, and records of returns, refunds, or customer service interactions.

c. Technical & Automatically Collected Information

  • IP address, browser type, device details

  • Website usage data (pages visited, time spent)

  • Cookies and analytics tracking data (see Section 4)

d. Communication Records

  • Messages and enquiries sent via email or our contact forms

  • Records of training sessions, consultations, inspections, and service bookings

3. How We Use Your Information and Legal Basis

We process personal data for the following purposes under the UK GDPR:

  • To fulfil orders, bookings, and contracts – Performance of a contract

  • To deliver products purchased via our online shop – Performance of a contract

  • To provide tailored training, detection, and security services – Performance of a contract

  • To conduct site inspections, surveys, and detection operations – Performance of a contract

  • To manage event participation for the K9 Commando Adventure Club – Performance of a contract

  • To respond to enquiries and provide customer support – Legitimate interests

  • To send important service updates – Legitimate interests / Legal obligation

  • To send marketing communications – Consent

  • To improve our services, website, and customer experience – Legitimate interests

  • To comply with legal and tax requirements – Legal obligation

4. Cookies and Tracking Technologies

We use cookies to:

  • Keep our website and online shop functioning correctly

  • Improve your experience and analyse visitor behaviour

Consent for Non-Essential Cookies
Non-essential cookies, such as analytics and marketing cookies, are only set if you provide consent through our cookie banner or browser settings. You can withdraw consent at any time by changing your preferences or deleting cookies.

Google Analytics
We use Google Analytics to understand how visitors use our Site and identify improvements. These cookies may collect information such as your IP address, browser type, and browsing behaviour. Google processes this information according to its Privacy Policy. You can opt-out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.

You can adjust your browser settings to block or delete cookies, though some site features may not work correctly.

5. Sharing Your Information

We only share personal data when necessary, including:

  • Service providers who assist with hosting, payment processing, order fulfilment, email delivery, analytics, or other operational functions

  • Legal obligations, if required by law or necessary to protect our rights, safety, or the safety of others

We do not sell or rent personal data to third parties.

6. Data Retention

We keep personal data only for as long as needed for the purposes described in this Privacy Policy or as required by law. You may request deletion of your personal data (see Section 8).

7. Security Measures

We use SSL encryption, secure hosting, and restricted access controls to protect personal data. While we take all reasonable measures to safeguard your information, no system is entirely secure.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (subject to legal obligations)

  • Object to certain processing activities

  • Request a copy of your data in a portable format

  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@k9-commando.com.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

10. Legal Disclosures

We may disclose personal data if required by law, legal process, or government request, or to protect our legal rights, safety, and security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Significant changes will be communicated via our website or email.

12. Contact Us

K9 Commando
Website: www.k9-commando.com
Email: info@k9-commando.com