Terms and Conditions

Effective Date: 15 August 2025

Welcome to www.k9-commando.com. By accessing our website or using any of our services, including our online shop, you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree, do not use our Site or services.

1. Who We Are
K9 Commando (“we,” “our,” “us”) is a UK-based provider of specialist dog services, training, and products. Our services include conservation detection dog teams, bed bug detection dog teams, ecology services, private and group dog training, the K9 Commando Adventure Club, K9 security services, and the sale of products, merchandise, and courses through our online shop.

2. Booking and Service Terms
Bookings for services or purchases through our online shop are confirmed once payment has been received. You must provide all necessary information for us to deliver the service safely and effectively. We reserve the right to refuse service if we believe participation may be unsafe or inappropriate. For 1:1 dog training services, we are flexible and always make every effort to accommodate changes in appointment times whenever needed.

3. Online Shop Purchases

Orders placed through our online shop are accepted subject to product availability and production timelines. Most physical items (such as clothing or merchandise) are made to order and are not held in stock. As a result, lead times may vary, and estimated delivery times are provided as a guide only. While we strive to dispatch orders promptly, please allow extra time for production and shipping, especially during peak periods.

Payments are processed securely through third-party providers. Prices include applicable taxes unless otherwise stated.

Returns and refunds for physical items are handled according to our Returns Policy and product descriptions. If there is a significant delay in production or shipping, you are entitled to contact us to discuss a refund or cancellation.

4. Cancellation and Refunds

At K9 Commando, we want you to be happy with your purchase. Please read our returns and refund policy carefully.

a. Standard Merchandise
For standard merchandise (e.g., clothing, accessories, etc.):

  • You have 14 calendar days from the day you receive your order to return the item(s) for a refund.

  • Items must be returned unused, in their original packaging, and in a resalable condition.

  • To initiate a return, please contact us at info@k9-commando.com with your order details.

  • You are responsible for the cost of returning the item, unless the item is faulty or not as described.

  • Refunds will be issued as soon as possible after we receive the returned item, typically within 14 days. The refund will be made using the same payment method you used for purchase. Please note it may take a few days for the refund to appear in your account, depending on your bank or card provider.

b. Faulty or Incorrect Items

  • If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of receipt.

  • We will provide instructions for returning the item and will offer a full refund or replacement at no additional cost to you.

c. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the process above and place a new order.

d. Contact Information

For services not purchased through the online shop, cancellations and refunds are managed according to the terms agreed at the time of booking. For classes and events purchased via the online shop, participants are asked to complete a questionnaire providing consent. 1:1 dog training sessions remain flexible, and we make every effort to accommodate changes in appointment times whenever needed.

5. User Responsibilities

You are responsible for your conduct while using our services and for providing accurate and complete information when booking or purchasing. You must not attempt to access restricted areas of the Site or interfere with its functionality.

6. Intellectual Property

All content, images, videos, and materials on this Site are the property of K9 Commando or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without prior written consent.

7. Media Usage and Consent

By participating in any K9 Commando service, class, event, or activity, you consent to K9 Commando capturing photographs, videos, or other media of you and/or your dog(s) during the session. These images and recordings may be used for promotional, educational, training, or marketing purposes, including on our website, social media channels, printed materials, or other communications. If you do not provide consent via our online questionnaire or wish to withdraw consent at any time, you may contact K9 Commando in writing, and we will respect your preferences. We will not sell or license personal images to third parties without additional consent.

8. Limitation of Liability

Our services are provided “as is.” While we strive to deliver high-quality services, we cannot guarantee specific outcomes. K9 Commando is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or services, except in cases of gross negligence or willful misconduct.

9. Code of Conduct

All participants are expected to conduct themselves in a respectful, responsible, and professional manner during K9 Commando services, classes, events, or activities. Behaviour that is disruptive, disrespectful, unsafe, or potentially harmful will not be tolerated and may result in immediate removal from the activity or termination of participation without a refund. Examples of unacceptable behaviour include, but are not limited to, physical violence, verbal abuse, intimidation, aggressive actions toward staff, fellow participants, or dogs, disregarding safety instructions, or deliberately endangering the safety of people or animals. Participants are expected to follow all instructions provided by K9 Commando staff and to respect the welfare and wellbeing of all dogs involved in our services.

10. Data Protection and Privacy

By using K9 Commando services or accessing our website, you acknowledge and agree that we may collect, store, and process personal data in accordance with our Privacy Policy. Please review our Privacy Policy to understand how your information is collected, used, stored, and protected, as well as your rights regarding your personal data.

11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

12. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Significant changes will also be communicated via our website or email.

13. Contact Information
K9 Commando
Website: www.k9-commando.com
Email: info@k9-commando.com